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BRD Boss Recalls Operating Bitcoin Help Line During Crypto’s Early Days

BRD’s chief executive shares his experience of operating a ‘Bitcoin help hotline’ during 2015. In an interview with Cointelegraph, Adam Traidman, the CEO of wallet provider BRD, recounted operating a phone support line for cryptocurrency users during the company’s infancy.After starting BRD, formerly Breadwallet, in 2015, Traidman recalls the firm’s CMO deciding to launch the "Bitcoin Therapy Hotline" without consulting the firm’s other executives.Traidman initially thought the idea was crazy, stating, “Back then, other big Bitcoin companies like Coinbase and whatnot didn’t have phone support, and their average email response times were days or weeks. And there we were, without…

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